Frequently Asked Questions
Sister Nettle started off on Instagram, but as our following grew, so did the number of DMs. We can't promise we'll catch your message if you send it on social media, so please direct all inquiries to firstname.lastname@example.org or by using the form on our Contact Page if you need to get in touch.
Sister Nettle is a bit different from the standard retail experience. Instead of having items available at all times, we offer "Shop Updates," with different items available in each. This allows us to try out new things and collaborate with many different creators, while also limiting the scope of work for our small team.
RTS (ready to ship) items are already on hand and waiting for you, though, so they typically arrive within 1-2 weeks.
If you need to return your item, we accept returns on jewelry within 2 weeks of receipt, as long as the item is unworn and undamaged. Clothing may be returned unworn, unwashed, and undamaged. If the item returns later than 30 days after receipt or appears to be used or worn in any way, we reserve the right to deny your return.
Exceptions: We do not accept returns on elixirs, teas, smoke bundles, or candles.
At the moment, we cannot offer exchanges as a standard option. Due to the one of a kind, MTO nature of our work and the size of our team, it just isn't feasible to stay on top of special cases like that. They are sometimes possible on a one-on-one basis, although we can't guarantee an exchange.
It becomes too confusing when we try to combine orders placed at different times and on different updates, so we're unable to bundle them. If you need to, we can cancel a previous order for it to be placed again with additional items to save on shipping and keep everything on one invoice, though.
Our compostable packaging reduces shipping waste, though, so you don't have to worry about any added environmental impact!