Frequently Asked Questions
Sister Nettle started off on Instagram, but as our following grew, so did the number of DMs. We can't promise we'll catch your message if you send it on social media, so please direct all inquiries to firstname.lastname@example.org or by using the form on our Contact Page if you need to get in touch.
Sister Nettle is a bit different from the standard retail experience. Instead of having items available at all times, we offer "Shop Updates," with different items available in each. This allows us to try out new things and collaborate with many different creators, while also limiting the scope of work for our small team.
RTS (ready to ship) items are already on hand and waiting for you, though, so they typically arrive within 1-2 weeks.
Typically, yes! We accept returns on all clothing items except for underwear and items sold discounted or on sale. We cover return shipping and will send you a prepaid label for all items over $50.
Clothing needs to be returned unworn, unwashed, and undamaged. If the item returns later than 30 days after receipt or appears to be used or worn in any way, we reserve the right to deny your return.
At the moment, we cannot offer exchanges as a standard option. Due to the one of a kind, MTO nature of our work and the size of our team, it just isn't feasible to stay on top of special cases like that. They are sometimes possible on a one-on-one basis, although we can't guarantee an exchange.
It becomes too confusing when we try to combine orders placed at different times and on different updates, so we're unable to bundle them. If you need to, we can cancel a previous order for it to be placed again with additional items to save on shipping and keep everything on one invoice, though.
Our compostable packaging reduces shipping waste, though, so you don't have to worry about any added environmental impact!
Priority shipping is insured up to $50, and additional insurance can be purchased. Please note that if a priority package goes missing or is damaged, the recipient is responsible for filing the claim with USPS as of USPS' 2019 changes to insurance filing. Sister Nettle cannot file the claim for you, and is not responsible for packages that are lost, damaged, or broken once shipped.
When you place an international order, the shipping option you choose determines if your package is insured in transit or not. First class shipping is not tracked or insured, priority international is. Once the package is scanned by USPS, it is out of our hands & we are not liable for a lost package that is uninsured. Due to the number of delays & lost international packages during 2020, this policy is the only way we are able to continue offering international shipping at all. Thank you for understanding.